.png){kind=small}
Seamlessly Transitioning Klue’s RevOps with Hubjoy’s Expertise
How Hubjoy Ensured Operational Continuity and Efficiency During Klue’s Leadership Transition
INTRODUCTION
Klue, an AI-powered Competitive Enablement platform, faced a critical challenge navigating the transition of their Director of Revenue Operations. This transition risked disrupting their operations across Sales, Customer Success, and Marketing. Needing immediate and flexible support to maintain smooth operations, Klue turned to Hubjoy. This case study explores how Hubjoy provided essential resources to manage the transition, ensuring Klue's HubSpot remained effective and efficient.
CLIENT BACKGROUND
Klue is an AI-powered Competitive Enablement platform designed to help product marketers collect, curate, and deliver actionable competitor insights to empower revenue teams to win more business. Headquartered in Vancouver BC, Klue has raised over $80M dollars and has a team of more than 270 people.
.png)
WHY HUBJOY?
When selecting a HubSpot Solutions Partner, Klue chose Hubjoy for their ability to offer flexible, expert resources capable of managing enterprise-level HubSpot tasks across multiple departments during a critical leadership transition. Hubjoy’s proven track record in maintaining and optimizing HubSpot operations made them the perfect partner to ensure continuity and efficiency.
CHALLENGES
Leadership Transition
Klue's Director of Revenue Operations left, creating a gap in the revenue team and HubSpot operations across the organization.
Operational Continuity
Ensuring that revenue operations continued seamlessly across all departments during the hiring process and transition period.
New Manager Onboarding
Bringing the new RevOps Manager up to speed with existing operations and ensuring a smooth handover.
OUR SOLUTIONS
During the transition period, Hubjoy collaborated with Klue to offer the following solutions:
Interim Support
Implemented a fully automated RMA process within HubSpot, reducing manual work and improving overall efficiency.
Documentation and Training
Created detailed documentation and provided training to facilitate the onboarding of the new RevOps Manager.
Ongoing Implementation Support
Continued to act as an implementation partner, offering ongoing support and clean-up services to maintain optimal HubSpot performance.
RESULTS
Reduction of RevOps Downtime
Maintained seamless HubSpot operations during the leadership transition, avoiding disruptions in Sales, Customer Success, and Marketing.
Efficient New Hire Onboarding
Successfully onboarded the new RevOps Manager with comprehensive documentation and training, reducing the learning curve and ensuring they were up to speed quickly.
Cleaner CRM Data & Operational Efficiency
Continued support from Hubjoy ensured ongoing optimization of HubSpot, enhancing the overall efficiency of Klue's revenue operations.
CONCLUSION
Hubjoy’s collaboration with Klue highlights our ability to provide flexible, enterprise-level support during critical transitions. By maintaining operational continuity and offering ongoing optimization, Hubjoy empowers businesses to navigate changes seamlessly and maximize their HubSpot investment.
"Hubjoy has been an invaluable partner for Klue. Their deep knowledge of HubSpot and flexible support transformed what began as a short-term engagement into a thriving, ongoing partnership. With Hubjoy by our side, we’ve been able to navigate the shifts in our revenue team smoothly and continuously optimize our operations."
Adrian Pape
VP Finance
Klue
